Customer Premise Equipment (CPE) Installations
Inside Wiring (IW) & Demarc Extensions
Point-of-Sale (POS) & Network Device Installations
Trouble Tickets/Maintenance Dispatch
De-installations/Equipment Retrievals
Competent and Professional - Network Services Group (NSG) will dispatch our highly trained field engineers to serve your customers, whereever they may be, with the utmost in professionalism.
Statewide Service – From equipment installation to running inside wiring, and resolving site troubles we offer service anywhere in the state of Michigan with top notch quality and value.
NSG Field Engineers are equipped with the latest technology to serve your needs. All Field Engineers have access to T-BERD testers, sniffers, LAN and protocol analyzers for specific tasks.
NSG Field Engineers are managed by the NSG Technical Access Center (TAC), which is staffed 24x7x365. The NSG TAC is responsible for dispatching Field Engineers, logging them on and off site, quality assurance, and fully documenting the findings and results of each dispatch. Your company’s specific dispatch requirements as well as your test-and-acceptance procedures are maintained at the NSG TAC, which assures that each Field Engineer follows your specific requirements while onsite. We can also offer enhanced acceptance testing to remove the strain on your call center as well as private label Tier 1 and Tier 2 support directly to your clients/customers and engineers.
NSG is your single point-of-contact for the coordination of the service, support, and maintenance of your account. In addition to intensive sales support, we also offer a single contact number for dispatches 24 hours a day; this includes a clear escalation path up to the senior management level. Our service portal offers real-time web-based information on the activities that occur throughout each dispatch, invoicing, and service statistics.
NSG is priced for profitability – your profitability! By relying on automation, we are able to keep overhead and superfluous expenditures to a minimum. These efforts reward you by maintaining pricing at fair and competitive Tier 1 & Tier 2 rates that offer you a significant margin, if resold, or substantial saving, if internalized.
Our field services are private labeled and can be branded by your company, offering a unified image to your customers/clients. For your benefit, NSG can perform a multitude of CPE installations, including the installation of switches, routers, multiplexers, channel banks, CSU/DSUs, modems, ATAs, and access devices. All of our Field Engineers have the necessary knowledge to complete the troubleshooting, installation, configuration, and maintenance of most CPE types that support voice and/or data services.
Our Field Engineers are trained in commercial and residential voice and data inside wiring and are fully prepared t perform extensive inside wiring, Category 5 & 6 LAN cabling, and xDSL, ISDN, DDS, T1, T3, and Fiber demark extensions. NSG Field Engineers are also trained in the installation of point-of-sale equipment and most commonly used network devices.
We are available to respond quickly to trouble tickets, maintenance dispatches, de-installations, and equipment retrievals as a means of helping you manage your current customers/clients. We also offer installation and maintenance services in the central office environment.
Network Services Group is able to represent your company with consistent quality and a range of service priced for your profitability. We are centrally managed by the NSG TAC and report to you in real-time online.
