Customer Premise Equipment (CPE) Installations
Inside Wiring (IW) & Demarc Extensions
Point-of-Sale (POS) & Network Device Installations
Trouble Tickets/Maintenance Dispatch
De-installations/Equipment Retrievals
Everywhere – Everywhere that you have customers/clients, Network Services Group (NSG) is able to dispatch highly trained field engineers that will represent your company competently and professionally.
Anywhere – Anywhere in the state of Michigan! NSG can install equipment, run inside wiring, and resolve site troubles at the very best value.
NSG Field Engineers are dispatched with a laptop, comprehensive toolkit, inside wiring tools and materials. All Field Engineers have access to sniffers, T-BERD testers, LAN and protocol analyzers for specific requirements.
NSG Field Engineers are managed by the NSG Technical Access Center (TAC), which is staffed 24x7x365. The NSG TAC is responsible for dispatching Field Engineers, logging them on and off site, quality assurance, and fully documenting the findings and results of each dispatch. Your company’s specific dispatch requirements as well as your test-and-acceptance procedures are maintained at the NSG TAC, which assures that each Field Engineer follows your specific requirements while onsite. We can also offer enhanced acceptance testing to alleviate strain on your call center as well as private label Tier 1 and Tier 2 support directly to your customers/clients and engineers.
NSG is your single point-of-contact for the coordination of the service, support, and maintenance of your account. In addition to intensive sales support, we also offer a single contact number for dispatches 24 hours a day; this includes a clear escalation path up to the senior management level. Our service portal offers real-time web-based information on the activities that occur throughout each dispatch, invoicing, and service statistics.
NSG is priced for profitability – your profitability! By relying on automation, we are able to keep overhead and superfluous expenditures to a minimum. These efforts reward you by maintaining pricing at fair and competitive Tier 1 & Tier 2 rates that offer you a significant margin, if resold, or substantial saving, if internalized.
Our field services are private labeled and can be branded by your company, offering a unified image to your customers/clients. Working on your behalf, NSG can perform a variety of CPE installations, including the installation of all manner of routers, switches, channel banks, multiplexers, CSU/DSUs, modems, ATAs, and access devices. All of our Field Engineers possess a vast knowledge base for the installation, configuration, troubleshooting, and maintenance of most CPE types that support voice and/or date services.
Our Field Engineers are trained in commercial and residential voice and data inside wiring and are fully prepared t perform extensive inside wiring, Category 5 & 6 LAN cabling, and xDSL, ISDN, DDS, T1, T3, and Fiber demark extensions. NSG Field Engineers are also trained in the installation of point-of-sale equipment and most commonly used network devices.
We are available to respond quickly to trouble tickets, maintenance dispatches, de-installations, and equipment retrievals as a means of helping you manage your current customers/clients. We also offer installation and maintenance services in the central office environment.
Network Services Group is able to represent your company with consistent quality and a range of service priced for your profitability. We are centrally managed by the NSG TAC and report to you in real-time online.