Tag Search: customer service
Posted on Wednesday February 14, 2018 | voip, voicemail transcription, video conferencing, text messaging, mobility, internet telephone, customer service, cost savings, call recording
Posted on Tuesday June 13, 2017 | voip, on hold message, customer service
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer's dissatisfaction. Avoid giving your customers another reason to switch by following these tips.
Posted on Monday March 27, 2017 | voip, unified communications, online video chat, customer service
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you're talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries. Despite the obvious advantage, few companies have adopted an online video chat functionality. It's predicted that by 2018, that will change.
Posted on Thursday March 09, 2017 | webrtc, voip, video calling, telecommunications, customer service
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not even realize you're doing it. WebRTC is a newcomer to the internet-based telephony field. Read on to decide whether it's for you.
Posted on Thursday January 26, 2017 | sales pipeline, marketing, customer service, customer relationship management, crm software, contact management, business intelligence
The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we've compiled five more reasons why your business needs CRM.
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