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Tag Search: voip

Why call recording is advantageous for businesses

Posted on Friday September 03, 2021 | voip, customer service, internet phones, call recording, customer satisfaction, employee performance, office tool, business voip

It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following benefits.

The dangers of TDoS to your VoIP systems

Posted on Friday August 13, 2021 | voip, voice over internet protocol, telephony, cybersecurity, tdos attack, denial of service, voip security, dos attacks

Most businesses are familiar with denial-of-service (DoS) attacks, or attacks that cripple an IT network, system, or machine to deny access to intended users. Not many businesses know, however, that Voice over Internet Protocol (VoIP) systems can be a DoS attack target too. If you have security measures in place against regular DoS attacks but don’t have one for your telephony system, it’s about time you fix that.

Everything you need to know about business phones

Posted on Tuesday July 27, 2021 | voip, cloud, phone systems, on premises, handsets, hosted, business phones

Should you consider adopting new phone systems for your business? To help you decide, we've defined the various types of phone systems, their different life cycles, and technology options in the past and the present.

Empower your mobile workforce with VoIP

Posted on Monday June 14, 2021 | voip, unified communications, expand voip services, voip expansion, voip on the go, mobile voip

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free.

What are the different VoIP options for SMBs?

Posted on Monday May 24, 2021 | voip, ip, customer service, connectivity, softphone, hardphone, telephony solution

Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs.

What you need to know about VoIP phone systems

Posted on Wednesday May 05, 2021 | voip, phone systems, telephony, hosted voip, cloud voip, outsourced voip

While many businesses are already using Voice over Internet Protocol (VoIP) phones to connect with their customers and other stakeholders, some still depend on traditional telephone systems to get the job done. This is because many organizations aren't aware of the crucial gains in productivity and efficiency that come with internet phones. If you’re still not convinced about deploying VoIP, read this quick guide.