Tag Search: contextual guidance
Posted on Friday December 21, 2018 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses' operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.