Tag Search: customer service

Why your business should record calls

Posted on Monday June 22, 2020  |  businesses, voip, business reputation, customer service, call recording, customer satisfaction, employee performance, office tool

Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next level: call recording.

 

5 Tips to keep your business afloat during the COVID-19 crisis

Posted on Wednesday May 06, 2020  |  business, smbs, communication, business continuity, customer service, ecommerce, covid 19, coronavirus, digital skills, upskilling

Businesses across the globe have been hit hard by the COVID-19 pandemic. Many have been forced to close their doors, some only temporarily, but countless others for good. With experts saying there's no guarantee of a rapid economic recovery, it's important that you reassess and redefine your business strategy and buckle down for more storms ahead. Here are some tips to help your business survive this crisis and come out on top.

 

Is AI-powered VoIP the next step?

Posted on Monday March 02, 2020  |  voip, artificial intelligence, customer service, robots

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries, reshaping the way organizations conduct business. In the Voice over Internet Protocol (VoIP) market, in particular, AI's proactive and predictive automation processes can significantly increase precision, accuracy, and efficiency. How so? Read on to find out.

 

5 Ways to benefit from VoIP phones

Posted on Friday May 17, 2019  |  roi, data, voip, crm, smb, customer service, product trends

If you're making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you're still getting accustomed to your new telephone system, or you're simply unaware of your VoIP data, here are five things you can do to benefit from it.

 

Advantages of call recording

Posted on Monday April 29, 2019  |  business reputation, businesses, call recording, customer satisfaction, customer service, employee performance, office tool, voip

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization.

 

VoIP hardphones or softphones for SMBs?

Posted on Friday April 12, 2019  |  voip, telephony solution, softphone, ip, hardphone, customer service, connectivity

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we'll break down the benefits of each type.

 

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