Tag Search: customer service
Posted on Monday March 11, 2024 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing
Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations.
Posted on Monday April 03, 2023 | business, customer service, new technology, latest technology, upcoming technology
Adopting new technology is essential in business today. Failure to do so may result in missed opportunities to leverage tools that can enhance the efficiency of your work and strengthen your business. Here are several business benefits of adopting new technology.
Posted on Monday September 19, 2022 | internet, customer service, call recording, customer satisfaction, employee performance
Many businesses are looking for ways to boost sales, improve customer service, and grow their business. To achieve these, they’re turning to various technologies such as call recording. But what exactly are the benefits of call recording and why is it essential to your business? Read on to learn more.
Posted on Wednesday August 10, 2022 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing
If you're looking for ways to improve efficiency and cut costs, then you may have already made the switch to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better user experience. In this blog post, we'll discuss the ways that AI-powered VoIP can benefit your business and make your telecommunications operations more efficient and effective.
Posted on Friday September 03, 2021 | voip, customer service, internet phones, call recording, customer satisfaction, employee performance, office tool, business voip
It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following benefits.
Posted on Monday May 24, 2021 | voip, ip, customer service, connectivity, softphone, hardphone, telephony solution
Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs.
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