Tag Search: integration

Why you should consider softphones over desk phones

Posted on Wednesday May 13, 2020  |  internet, voip, laptop, smartphone, video conferencing, application, integration, softphone, cost savings, user friendly

Desk phones that sit in the office are quickly becoming obsolete as many employees work off-site. Instead of traditional telephony systems, forward-thinking businesses are using softphones for most, if not all, of their communications. If your company hasn't already done so, here are five compelling reasons why you need to start using softphones.

 

Tips and tricks for collecting customer data

Posted on Wednesday October 09, 2019  |  business, analytics, data collection, integration, customer interaction, identifiers

Businesses have more access to customer data than ever before, and that trend will likely continue in the future. The insights you get from all that data are valuable. However, a lot of data is unnecessary or possibly even problematic. To ensure your insights are relevant and useful, you must have a well-defined data collection system in place.

 

How to make the most out of your CRM

Posted on Friday January 25, 2019  |  purchasing history, integration, customer relationship management, crm, business value, best practices, analytics

Building rapport with customers has never been easier with customer relationship management (CRM) software. You can keep track of contact information, buying preferences, and sales patterns. It's a must-have for all sales and marketing teams. If you want to know how to make the most out of your CRM, follow these tips.

 

How to enjoy real cloud cost-savings

Posted on Thursday April 12, 2018  |  standalone service, integration, deprovision, cost savings, cloud, backup, account

If you want to increase collaboration, productivity, and security all while keeping costs down, the cloud is the perfect solution. But if you're not careful, hidden charges can creep up on your monthly bill, preventing you from truly reaping the benefits of the cloud. Fortunately, there are some things you can do to bring these costs down.

 

CRM tips and tricks for beginners

Posted on Friday August 11, 2017  |  purchasing history, integration, customer relationship management, crm, business value, best practices, analytics

Customer relationship management (CRM) software is essential for every marketing, sales, and customer service department. It allows you to capture your customers' information and keep a record of their interactions with your business. If you're new to the concept of CRM, here are some tips and tricks to help you get the most out of it.

 

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