Tag Search: internet phones

Why call recording is advantageous for businesses

Posted on Friday September 03, 2021  |  voip, customer service, internet phones, call recording, customer satisfaction, employee performance, office tool, business voip

It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following benefits.


Taking your business to the next level with unified communications

Posted on Wednesday February 17, 2021  |  voip, unified communications, business communication, communication integration, internet phones

Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should consider improving is their information system. An easy upgrade is to implement a unified communications (UC) solution.


Ways to protect against VoIP threats

Posted on Friday October 16, 2020  |  voip, vpn, passwords, encryption, internet phones, password protection, voip security, internet telephony safety, virtual private networks, voip firewalls

Every business today uses Voice over Internet Protocol (VoIP) technology to enhance team collaboration. But while the benefits of VoIP continue to ease the burdens of business communications, there are security risks associated with using it. Unsecure VoIP platforms may be harming your computer networks without you knowing it.


Unified communications defined

Posted on Monday January 13, 2020  |  voip, unified communications, business communication, communication integration, internet phones

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications.


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