Let Network Services Group handle all your IT

Managed Services from Network Services Group will eliminate the hassles of dealing with unreliable IT that you are unable to corral on your own. We will constantly monitor your IT systems, fixing what needs to be fixed before it becomes a problem for you and your staff. In most cases, we eliminate issues before you're aware that they exist.

Managed Services from Network Services Group offer your business:

  • Constant protection - with 24/7 monitoring from our expert staff
  • Maintenance services - small problems are identified and repaired before becoming big issues
  • Anytime/anywhere services - we can make fixes remotely, as well as at night and/or on the weekends
  • A rate you can count on - you will always know how much you pay for IT services each month
For an affordable, flat rate, the IT experts at Network Services Group will allow your company to enjoy reliable IT services with 24/7 monitoring. You can focus on what you do best while we take care of the technology supporting your business.

Network Services Group offers Managed Services plans designed specifically for your business. We can help you get technology that really performs, at a price you'll love.

Understanding Managed Services

The buzzword relating to IT Support is “Managed Services”, and every day more and more businesses are jumping on the bandwagon. But what does managed services actually mean and how can you tell if an IT Support company is just using the word as a marketing tool, and is in fact only offering “flat rate” services packaged as “managed services”?

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed services provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

Managed Services vs. The Break-Fix Mentality

Managed services are a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.

Managed services providers can offer services such as alerts, security, patch management, and data backup & recovery, for different client devices: desktops, laptops, servers, storage systems, networks and applications. Offloading routine computer and network management to an experienced managed services professional lets the business concentrate on running the business, with fewer interruptions due to IT issues.

Why Break-fix is no longer good enough for your business

A break-fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.

Today, no business can really afford the risk and uncertainty of relying on a “break-fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.

Don’t Managed Services Cost More?

Actually no! Businesses are able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality. Read more about the true costs of IT support.

Why are so many IT Firms now promoting Managed Services?

Because it puts the IT Support Company on the same page as the business they are serving. With traditional “break-fix services”, the only way for an IT Support company to make money is if something goes wrong — which to us was a double-edged sword. If we do our job too well, we’re out of business, which happens to about 80% of all small IT Firms–they just don’t make it.

The Biggest Benefit of Managed Services: 24 Hour Monitoring

Issues with internet slowness/outages, printers, phones, cell phones, and websites are handled by working directly with vendors. Because of our “always-eyes-on” network monitoring 24 hours per day, your business can experience an additional level of comfort and security. We can even discover and fix problems before they negatively affect your business.

Our Goals for Managed Services

  1. Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and your local Managed Service Provider, NSG, will know about it.
  2. Every alert we get is something important and needs to be addressed.

The more closely we can get to these two goals, the more perfectly we can achieve a truly managed service and the more we can get away from an “everything is an emergency” situation.

What is the True Cost of IT Support?

This is a very important question – and one that is not asked often enough by business owners. At the end of each fiscal year business owners look at their financials and see an amount that they have spent over the past 12 months for their IT Support. Unfortunately, this is only part of the cost of supporting the computer network... possibly the biggest real cost of supporting your computer network is downtime.

Field Services

Network Services Group (NSG) will dispatch our highly trained field engineers to serve your customers, wherever they may be, with the utmost in professionalism. From equipment installation to running inside wiring, and resolving site troubles, we offer service anywhere in the state of Michigan with top notch quality and value.

NSG Field Engineers are equipped with the latest technology to serve your needs. All Field Engineers have access to T-BERD testers, sniffers, LAN and protocol analyzers for specific tasks.

Your Computer Technician Should Be One of Your Most Trusted Advisors

The IT company you choose is only as good as the actual support technician(s) that come to your place of business. In the past you’ve probably experienced a computer technician who has been difficult to work with. Especially in the early years of IT support, when computer geeks were kind of in a world of their own, and you had to struggle through trying to communicate your problems to them.

Managed Internet Connections

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