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Your future is with VoIP telephony systems

Posted on Wednesday December 25, 2019  |  hosted voip, cloud phone system, internet calling plan, voip functionality

When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that has allowed it to move with the times. Is your business prepared to move with the times and install a money-saving VoIP system?

VoIP systems keep callers on the line

Posted on Tuesday September 10, 2019  |  voip functionality, on hold message, voip audio files, voip hold music

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there's nothing you can do except put the caller on hold while you transfer them to the correct department. But that doesn't mean that you can't make this customer experience better. Voice over Internet Protocol (VoIP) systems make it very easy to do so.

Engaging on-hold messages via VoIP

Posted on Monday September 19, 2016  |  voip functionality, on hold message, voip audio files, voip hold music

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously. After all, it influences whether your customer - or potential customer - waits patiently on the line or hangs up and goes away.

VoIP's future is bright for businesses

Posted on Monday August 15, 2016  |  voip future, voip functionality, internet calling plan, hosted voip, cloud phone system

VoIP is the funny-sounding phone system that's been around for over two decades. Though that may seem surprising, it actually makes sense, because that's about how long the internet has been mainstream, and "Voice over Internet Protocol" needs internet in order to function. So what might the future hold for small-business telecom if these two technologies continue to advance in sync?

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