Blog

Tag Search: on hold message

Keep callers on the line by using these VoIP features

Posted on Friday February 11, 2022  |  voip, voice over internet protocol, on hold message, voip hold music, voip article

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.

VoIP systems keep callers on the line

Posted on Tuesday September 10, 2019  |  voip functionality, on hold message, voip audio files, voip hold music

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there's nothing you can do except put the caller on hold while you transfer them to the correct department. But that doesn't mean that you can't make this customer experience better. Voice over Internet Protocol (VoIP) systems make it very easy to do so.

Avoid customer frustration with these tips

Posted on Tuesday June 13, 2017  |  voip, on hold message, customer service

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer's dissatisfaction. Avoid giving your customers another reason to switch by following these tips.

Engaging on-hold messages via VoIP

Posted on Monday September 19, 2016  |  voip functionality, on hold message, voip audio files, voip hold music

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously. After all, it influences whether your customer - or potential customer - waits patiently on the line or hangs up and goes away.

Page:   1