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Keep callers on the line by using these VoIP features

Posted on Friday February 11, 2022  |  voip, voice over internet protocol, on hold message, voip hold music, voip article

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.

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