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Top VoIP tips to enhance clients’ on-hold experience

Posted on Wednesday May 17, 2023  |  voip, voice over internet protocol, customer satisfaction, voip tips

One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable interactions that leave your clients feeling satisfied and valued.

Protect your VoIP system with these security measures

Posted on Friday December 09, 2022  |  voip, voice over internet protocol, vpn, passwords, encryption, internet phones, virtual private network, voip security, voip firewall, voip passwords, voip tips

If your business uses Voice over Internet Protocol (VoIP), it's important to make sure that your data is safe and secure. Luckily, there are many security measures that you can put in place to protect your VoIP system from criminal activity. To protect your VoIP phones, follow these tried-and-tested security measures.

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