Tag Search: customer service
Posted on Friday December 21, 2018 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses' operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.
Posted on Monday October 22, 2018 | sales pipeline, marketing, customer service, customer relationship management, crm software, contact management, business intelligence
Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn't using CRM yet, here are five reasons why you should.
Posted on Thursday September 13, 2018 | voip calling, voip, on hold messages, internet based phones, customer service
When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don't frustrate your customers more than they already were.
Posted on Monday May 28, 2018 | customer service, chatbot, business value, business technology, ai
Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.
Posted on Tuesday March 20, 2018 | voip, office tool, employee performance, customer service, customer satisfaction, call recording, businesses, business reputation
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
Posted on Thursday March 01, 2018 | voip, telephony solution, softphone, ip, hardphone, customer service, connectivity
You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs.
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