Posted on Friday December 21, 2018 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses' operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.
Posted on Thursday December 20, 2018 | virtualization, virtual servers, serverless computing, cloud servers, cloud computing, amazon
Serverless computing is one way to reduce management burdens brought about by the need to configure several servers. But before you adopt this technology, it's important that you first understand its basic principles as well as how you can leverage it to improve your day-to-day operations and, ultimately, your bottom line.
Posted on Wednesday December 19, 2018 | word, powerpoint, outlook, office 365, excel
If you're an Office 365 subscriber, you're in for some souped-up enhancements. Most involve artificial intelligence (AI) making sense of your data for you, so you spend less time and effort manually processing it. Here are a few of the latest enhancements that'll give you more time for value-added tasks (and for coffee breaks and power naps, too).
Posted on Tuesday December 18, 2018 | windows hello, windows 10, microsoft
Just like in sci-fi movies, Microsoft's biometric logins can now recognize your face, fingerprint, or eyes when you attempt to access your device. Here's everything you need to know when setting up Windows Hello.
Posted on Monday December 17, 2018 | reporting, google data studio, data visualization, dashboard, collaboration, business analytics
Google is well known for its powerful search engine, but did you know it also offers intuitive business intelligence tools? Google Data Studio is one of the tools in the Google Analytics 360 Suite, and many companies are already raving about it.
Posted on Friday December 14, 2018 | password, password security, security best practice, account monitoring, single sign on, passphrases, multifactor authentication
A password policy designed for federal agencies must be secure, right? Surprisingly, that hasn't been the case, according to the National Institute of Standards and Technology (NIST). The NIST created many of the password best practices you probably loathe - the combination of letters, numbers, and special characters - but it now says those guidelines were misguided and has changed its stance on the matter. Find out why and how it involves you.
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