Tag Search: voip
Posted on Thursday June 07, 2018 | voip, voice over internet protocol, telecommuting, remote working
More and more Americans are working out of the office than ever before. A Gallup poll revealed that since 1996, the number of remote workers increased fourfold, with 37 percent of Americans working from their homes, coffee shops, or coworking spaces. Remote working is changing the set-up of the workplace, and it's easy to see why.
Posted on Wednesday May 23, 2018 | voip, phone systems, on premises, lifespan, hosted, handsets, cloud
The phone remains one of the first points of contact businesses have with their customers. That's why so many companies are upgrading to affordable and hi-tech "VoIP" systems. Voice over IP solutions are a smart investment given their longevity and more.
Posted on Friday May 04, 2018 | voip, spammers, spam over internet telephony, pc, internet based, identity theft, fraud
VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, and if you want to learn how to do it, read on.
Posted on Wednesday April 04, 2018 | voip, upgrade, upfront, total cost of ownership, phone system, operational, implementation, costs
Choosing whether or not to deploy VoIP phone systems is an easy decision. But choosing a system that works for your business can be difficult, with all the products, vendors, features, and data plans available. Oftentimes, however, selecting a VoIP system comes down to calculating the total cost of ownership (TCO).
Posted on Tuesday March 20, 2018 | voip, office tool, employee performance, customer service, customer satisfaction, call recording, businesses, business reputation
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
Posted on Thursday March 01, 2018 | voip, telephony solution, softphone, ip, hardphone, customer service, connectivity
You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs.
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