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Tag Search: voip

Include VoIP phones in your recovery plan

Posted on Wednesday February 06, 2019 | voip, telecommunications, network monitoring, disaster recovery, cloud, business continuity

Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company's Voice over Internet Protocol (VoIP) telephony system.

Scammers deriving new ways to scam via VoIP

Posted on Tuesday January 22, 2019 | voip, vishing scam, phishing scam, internet telephony, cybersecurity

VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. However, scammers are still finding ways to exploit VoIP, such as through "vishing" scams, a new type of phishing wherein fraudsters make phone calls, pose as a business or financial partner, and request private details. The best way to prevent yourself from being scammed is by understanding how the scam works.

Battle of the VoIPs: Hangouts or Skype?

Posted on Friday January 04, 2019 | voip, video conferencing, skype for business, office 365, microsoft, hangouts meet, google, g suite, calling

Microsoft and Google have been competing on almost every front. Both have made huge strides in machine learning, cloud computing, and productivity software. In terms of VoIP solutions, the tech powerhouses are also neck and neck with Microsoft's Skype for Business and Google's Hangouts Meet. These VoIP tools have several calling and video conferencing features in common, but depending on your company's requirements, you may prefer one over the other.

AI-powered VoIP: what businesses can expect

Posted on Friday December 21, 2018 | voip, artificial intelligence, customer service, chatbot, robots, call recording analysis, contextual guidance, conversational ai, intent recognition, interactive voice response, ivr systems, multilingualism, speech recognition, text recognition, web conferencing

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses' operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.

5G's impact in the evolution of VoIP

Posted on Tuesday December 04, 2018 | voip, system, smb, data, communications, changes, benefits, 5g

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people's daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs.

Is your VoIP distributor right for you?

Posted on Friday November 16, 2018 | voip, sme, smb, qualities, growth, distributor, business, assessment

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a reputable VoIP distributor.