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Tag Search: voip

Don't be a VoIP eavesdropping victim

Posted on Wednesday October 31, 2018 | voip, threat, sme, smb, prevention, eavesdropping, cybercrime, attacks

In the digital world, eavesdropping is a form of cyberattack where voice over internet protocol (VoIP) phone calls are intercepted and recorded, usually to glean personal or business information. Since it does not affect call quality, it's hard to tell if you've been a victim of eavesdropping. Ensure that you never become one by implementing these security strategies.

How to prevent VoIP threats

Posted on Wednesday October 17, 2018 | vpn, voip, password protection, firewalls, encryption

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they're just as dangerous to SMBs. Here are five ways to protect your VoIP network against these threats.

Irate customers? VoIP features can calm them

Posted on Thursday September 13, 2018 | voip calling, voip, on hold messages, internet based phones, customer service

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don't frustrate your customers more than they already were.

Utilize these VoIP features more often

Posted on Tuesday August 28, 2018 | voip features, voip, phone conference, hold music, hands free dialing, coaching, click to call, call screening

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

How your business can prepare for VoIP

Posted on Friday August 10, 2018 | voip implementation, voip for business, voip, telecommunications, security, network stability, internet phone call

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -- here are the most critical considerations.

4 apps that offer the ideal VoIP experience

Posted on Thursday July 26, 2018 | whatsapp, voip, viber, small business, skype, mobile, google hangouts dialer, app

If you wish to bring down your wireless bill, download and use a VoIP app for making calls instead. Most apps are easy to use, and are low-cost or free depending on how you make your calls. Here are four of the best VoIP apps in the market today.