Tag Search: voip
Posted on Wednesday July 19, 2017 | voip, video conferencing, skype for business, office 365, microsoft, hangouts meet, google, g suite, calling
There are plenty of VoIP solutions available in the market today, but the two clear standouts are Microsoft's Skype for Business and Google's Hangouts Meet. Each product offers stellar voice and video conferencing features, and rich integrations with other apps. So which solution is best for your business? To answer this question, you first need to understand the differences between the two.
Posted on Friday June 30, 2017 | voip, system, smb, data, communications, changes, benefits, 5g
Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that.
Posted on Tuesday June 13, 2017 | voip, on hold message, customer service
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer's dissatisfaction. Avoid giving your customers another reason to switch by following these tips.
Posted on Tuesday May 30, 2017 | voip, smartphones, amazon echo, amazon, alexa
Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon's artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one. This won't be the eCommerce giant's first attempt at launching a wireless phone system, but this time it seems that they're taking the time to develop the technology. Read on to find out more.
Posted on Tuesday May 16, 2017 | voip, sme, smb, qualities, growth, distributor, business, assessment
With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business's needs. To attract consumers, these professionals throw around superlatives such as 'the best' or 'world-class' -- but that doesn't always mean they are. Before committing to a distributor, here are some things you should take into consideration:
Posted on Thursday April 27, 2017 | voip, threat, sme, smb, prevention, eavesdropping, cybercrime, attacks
Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it's not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever since it was introduced to the market. Here are five tips to combat VoIP eavesdropping:
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